Today was my first day as a customer care executive, and not a bad one at that. I wasnt any great shakes, but I wasnt bad either. I took the calls, and managed to get a few payments from the erring parties, so not bad. But really, the rationed breaks are a pain, really. Half the time, one is just looking at the watch, to see how much time remains, and the other half in just running to get back on time. But still, it feels nice to be one of the crowd, to go with the flow. Previously, when we were in training, it just felt like we were just drifting, that we did not belong there. But now, I enter the office with a sense of purpose-a misguided one, but a purpose nonetheless.
Our process is a UK based one, and our client is BT. The good part about this is that we don't have to put on an accent, or take on an alias, which is what happens in a US based process. So I jsut introduce myself an Rajesh, and not Jack or James. But the tough part is making a sale. See, its been a long time since I tried selling anything to anyone, and to be frank, i was not a success earlier as well. But still, I guess life is a learning curve. So far, my impressions of this industry have been a little ambivalent. Lets see what our future holds...
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